Our Fit Guarantee & Returns Policy

We stand behind our custom orthotics with a 100% satisfaction guarantee. Try them risk-free for 30 days.

Our Fit Guarantee

Your comfort is our priority. Our AI-designed custom orthotics are precisely crafted to your unique biomechanics with an optimal arch height range of 22–24 mm for maximum comfort and support.

What We Guarantee

  • • Improved comfort within 30 days
  • • Precise biomechanical correction
  • • Professional-grade materials and construction
  • • AI-optimized fit for your unique gait pattern

Comfort-First Promise

  • • 30-day satisfaction guarantee
  • • Free adjustments if needed
  • • Full refund if not satisfied
  • • No questions asked return policy

Break-in & Adjustment Period

Custom orthotics require a gradual break-in period to allow your feet and body to adjust to the improved alignment.

Gradual Adaptation Process

Follow our proven break-in protocol for optimal comfort and effectiveness. Most users experience significant improvement within the first 1-2 weeks of proper wear.

Download Break-In Protocol (PDF)
1

Days 1-3: Start Slow

Wear for 1-2 hours daily during light activities

2

Days 4-7: Gradual Increase

Extend wear time to 3-4 hours, include walking

3

Week 2+: Full Integration

Wear during all daily activities for maximum benefit

Easy Return Process

If you're not completely satisfied within 30 days, returning your orthotics is simple and hassle-free.

Step 1: Contact Us

Email us or use our contact form to initiate your return. We'll send you a prepaid return label.

Step 2: Package & Ship

Place orthotics in original packaging (or any box) and attach the prepaid return label.

Step 3: Receive Refund

Full refund processed within 5-7 business days after we receive your return.

Return Details

  • Return Window: 30 days from delivery
  • Return Shipping: Free (we provide prepaid label)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days
  • Condition: No special requirements - try them risk-free

Questions or Need Support?

Our customer support team is here to help with any questions about fit, comfort, or returns.

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